Questions
Answers to common questions.
Short, straight answers. If we don’t know yet, we’ll say so.
Ordering
What is a Turnover Pack?
Everything one turnover needs: a Bath Pack for each full bathroom, a Powder Room Pack for each half bath, and a Kitchen Pack sized to your home. Choose bathrooms, kitchen, or both. See what’s inside →
Is there a minimum?
Each box covers at least 4 turnovers. On a subscription, a quiet month’s box is filled with the next month’s packs and ships in time for the first turnover. Or ship it alone for $9.95. A one-time box starts at 4 packs.
Can I try it first?
Yes. The $10 Sample Pack has one of everything from both lines. Shipping is free. New listing? The Starter Pack covers your first 10 turnovers.
How is my price calculated?
The Bath Pack price times your bathrooms, plus the Kitchen Pack for your size, plus $2.50 shipping per pack. The builder and checkout use the same numbers.
Subscriptions
Can I pause?
Yes, in one click. You only pay when we pack a box, so a paused month costs nothing.
Can I change my pack later?
Yes. Change bedrooms, bathrooms, kitchen or line anytime. Your next box follows.
What do you see on my calendar?
Only check-in and check-out dates, checked twice a day. Never names, messages or contact info. We can’t change your calendar, and we delete everything when you unlink it.
What happens in a quiet month?
We bring the next month’s packs forward to fill the box, so it still ships in time for your first turnover. Each pack is labeled with its date. Would rather not take them early? Press Ship it on its own in your account. It costs $9.95.
When am I charged?
The day before each box ships, when we pack it. Never sooner, and never for a paused month. We email you three days before with the exact date.
Which days do you ship?
We ship on Mondays, Wednesdays and Fridays, timed so your box arrives by your date.
How long does a pack last?
You decide, for each home. A starter amount is one of each item every turnover, at the lowest price. The whole stay adds only the items a longer booking runs short of, like a second body wash, never whole extra packs. You see the extras and their price before you buy, and you can switch any time.
What if I run out before the next box?
Press Order now on any box in your account and it ships on our next shipping day. Or add a pack or two to your next box.
Do I have to subscribe?
No. Choose Just this once in the builder and you get one box, no subscription. Subscribing adds the free spare pack and boxes that come on their own.
Shipping
How much is shipping?
It’s included: $2.50 per pack. Nothing extra at checkout. Boxes ship about a week ahead and take 2 to 4 days to arrive.
What if a box is late or missing?
Tell us. We send a replacement the same day, free.
Do you ship outside Orlando?
Yes. We ship anywhere in the US.
The Bare Line
What’s in it?
Ingredient lists are going on the Bare Line page as our suppliers send them. Ask us and we’ll send one before you order.
Is Bare certified?
Not yet. When it is, we’ll post the certificate number. Until then, we won’t claim it.
Why no conditioner bar?
It doesn’t work well for many hair types, so guests complain about it most. Your reviews matter more to us.
Glossary
What our words mean.
- Turnover
- The cleanup between guests: one checks out, the next checks in.
- Turnover Pack
- Everything for one turnover: Bath Packs, Powder Room Packs, and a Kitchen Pack if you want one. When we say “packs,” we mean Turnover Packs. One per turnover.
- Bath, Powder Room and Kitchen Packs
- The packs inside each Turnover Pack. Your order lists them separately. Example: 5 Turnover Packs for a 4-bathroom home = 20 Bath Packs and 5 Kitchen Packs.
- Box
- What arrives at your door. One box holds packs for several turnovers, each labeled with its date.
- Spare pack
- One free extra pack in every subscription box of 4 or more. It covers a booking that comes in after we pack.
- Charged, ships, arrives
- We pack your box and charge you the day before it ships. It ships from Orlando and arrives two to four days later, before the date you chose.
- Shipping days
- We pack and ship on Mondays, Wednesdays and Fridays.
- Minimum box
- Each box covers at least 4 turnovers. A quiet month’s box is filled with the next month’s packs, or ships alone for $9.95.
- Everyday and Bare
- The two lines. Everyday: small bottles, lightly scented. Bare: bars in paper, nothing added for scent.
- Monthly or following your calendar
- Monthly: a set number of packs on a day you pick. Calendar: we read your booking dates and plan one pack per stay.
- Skip, move, pause
- Skip stops one box. Move changes the day one box arrives. Pause stops everything for a rental until you resume.